Frequently asked questions.

FAQs

It is welcomed to visit the Contact us page, leave your message to express your interest in joining CertMate. You can also request a demo.
CertMate is designed for flexibility and ease of access across various devices and platforms. You can log in to your account through any web browser on your computer, making it convenient to use on both Windows and Mac systems.
Additionally, CertMate offers dedicated mobile applications for both iOS and Android devices, ensuring a seamless experience on your smartphones and tablets. This allows you to stay connected and utilize CertMate's features whether you're at the office, home, or on the move.
CertMate understands your need for different roles setup. We offer different account levels by user role, such as admin, driver, inspector and landowner. There is different default setting for different roles to relevant function.
After you finish setting the certificates into CertMate, you can access to the certificates that you stored in the CertMate App whenever you are online or offline.
CertMate understand your need for vehicle management. You can set up multiple certs for vehicles in your account and then create different fleets to include your vehicles.
You can easily renew certificates in CertMate with the click of a button.

General biosecurity questions

CertMate offers tailored vehicle hygiene templates for a range of machinery to ensure you can easily create new certs on the fly, manage them and renew when needed.
With offline capabilities you will always be able to access and share your certs to keep your business compliant at all times.
The database allows you to manage your vehicle fleet, track all your certs, perform audits and assurances, and more. It also allows you to govern and share certs internally with your company, and externally at your own leisure with any other company utilising CertMate.
A full vehicle hygiene certificate can only be verified by an accredited inspector, who has undergone the Inspect and clean machinery, tools and equipment to preserve biosecurity training (AHCBIO203) or equivalent.
A self-declaration can be filled in and signed by anyone, and will be less detailed than the full vehicle hygiene certification. The entry requirements of the property will determine which documentation is necessary.
The vehicle, machinery or plant is washed down and inspected by an accredited inspector. A triplicate paper form is then filled in and is today the main solution for managing vehicle hygiene. Then the two first copies are kept with the vehicle, while the third copy is kept with the company for tracking and assurance, and either stored in filing cabinets, containers or the like, or scanned in as a soft copy. A vehicle hygiene self-declaration can also be used in the same manner, though without the accredited inspector signing off on it.
These forms are written out by hand each time entering a property where a vehicle hygiene cert is required.
Mismanaged vehicle hygiene can have environmental and financial repercussions, for both the land owner and the visiting company. The company can lose access to its assets if the worst case scenario of an invasive species outbreak happens. This will affect the native plant life and a farmers crops, and can result in costly reparation processes, fines, investigations, access to property being cut off, loss of reputation and more.
Mismanaged vehicle hygiene can have environmental and financial repercussions, for both the land owner and the visiting company. The company can lose access to its assets if the worst case scenario of an invasive species outbreak happens. This will affect the native plant life and a farmers crops, and can result in costly reparation processes, fines, investigations, access to property being cut off, loss of reputation and more.
The Department of Agriculture, Fisheries and Forestry administers the Biosecurity Act 2015 in order to protect Australia’s animal, plant and human health status, as a strong biosecurity system helps protect our way of life from the threat of exotic pests and to our unique environment, the economy and our agricultural industries. Legislation – DAFF (agriculture.gov.au)
This means all people, vehicles and equipment visiting farms can spread pests, diseases and weeds and independent of if you are a visiting a private or commercial farm for any kind of work, or as a guest or tourist, good biosecurity is about awareness and action. Know what you have to do to visit farms in a safe manner and keep everything clean. (Farm visitor | Biosecurity)
Vehicles and machinery can unintentionally carry diseases, pests and weeds without even realising. This means anyone visiting a property including suppliers, vets, transporters, stock agents, consultants, itinerant workers, researchers and contractors. It also includes guests, and, anyone who lives on the property. (People, vehicles & equipment – Farm Biosecurity)
For example, in Queensland, Oil&Gas and Cleantech Companies are contractually required due to biosecurity policies to document that their vehicles are clean before entering the next property.
https://www.agriculture.gov.au/
https://www.biosecurity.gov.au/business/farm-visitor

https://www.farmbiosecurity.com.au/essentials-toolkit/people-vehicles-equipment/
To eliminate the risk of spreading unwanted weeds and seeds across properties, vehicles entering the property to perform work can be required to be washed down and a document showing the vehicle is clean needs to be provided, a vehicle hygiene certificate or vehicle hygiene self-declaration. Under the Land Access Code, a resource authority holder must (if asked) provide a landholder with a copy of the clean-down record. Vehicle and machinery clean down procedures (daf.qld.gov.au) These documents then need to be stored, in case of a future outbreak.
https://www.daf.qld.gov.au/